Refund policy

Return & Refund Policy

No returns or refunds

As WonGi sells food products, all sales are final and we do not accept returns or refunds for change of mind, incorrect orders, or other reasons unrelated to product damage.

Damaged packages

If your package arrives damaged, please email hello@wongi.sg within 5 days of receiving your order.

Please include:

• Your order number
• Photos of the damaged package
• Photos of the affected products
• A brief description of the issue

We'll review the situation and get back to you regarding the appropriate resolution.

Please keep the original packaging and damaged products until we've had a chance to review the issue.